What participants have to say about Brian Lee CSP
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“Change Your Culture or be Doomed to Repeat the Past”San Diego, CA – July 26, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Presented a blueprint with tools to improve patient satisfaction. Needed more time! Great Presentation.” “He stressed the importance of the changing culture and gave great ways to achieve this.” “Knows employees and healthcare. Make presentation longer.”
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“Keep Your Pharmacists For Life”Calgary, AB, October 17, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Exceptional. Learned new things, but more importantly, made me pay attention to things I actually knew (but didn’t know it!).” “The most valuable idea for me was personalization / feedback based on an individual’s personal interests. Excellent presentation.” “The idea/encouragement of going around to “chat” with staff. I will also start working on empowering the frontline staff. Content was excellent and very pertinent to my current issues with negativity and low morale at work.” “I was reminded of the need to touch lives with my staff –take the time! Excellent presentation.” “If I consider opening up a line of independent pharmacies, I would use what I learned to educate, motivate and retain my staff. Speaker was clear, concise, motivating, and enthusiastic.”
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“Winning At HCAHPS”Rock Island, IL, September 18, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Brian held the audience with a message ‘American Hospitals’ need to hear.” “Very high value to motivate leaders.” “Expert information, on the mark.” “Very direct – clear & easy, just DO IT.”
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“The Accountability Protocol™”Darthmouth, Nova Scotia, October 24-25, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Speaker was excellent, clear, crisp, great delivery. Content was relevant, clear and directive.” “Very animated and kept attention, extremely well informed, and easy to follow concepts, built ideas in an understandable and systematic way.” “Excellent presentation in an east to follow format.” “Awesome speaker – provided lots of tools/ideas to take back to our facility.” “I loved the way you asked basic questions, but they were very pointed and went right to the crux of reality.” “You are able to articulate what most of us intuitively know but can’t put into words.” “Both entertaining and informative.” “Practical approach leading to people engagement.” “Accountability made easy (for dummies).”
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Government of Nova Scotia Department of Health“The Magic of Engagement™”Dartmouth, Nova Scotia – October 25, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “In a very brief time I was able to take something home and use it. It was “every one hour spent up Front.” “Excellent, high energy, fast passed.” “Though provoking and conforming of reality, practicality was great.” “Excellent presentation, very empowering.” “Motivating.” “Excellent speaker. Dynamic, evocative and practical.” “Easy to follow, ideas presented in a lively engaging style.” “Very interesting content and enthusiastically delivered.” “Very knowledgeable and passionate about the subject.” “Excellent, that is the way I want the dirt, the right way – the first time.” “You are believable, clear and on the whole use well grounded research.”
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“Keep Your OR Nurses for Life”Washington, DC, October 31, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Energetic, dynamic and knowledgeable, valuable insight to nurse retention, changing culture and accountability.” “We know this, but it was a whole we fail to use these simple retention methods and the speaker was a great reminder of this.” “He is a must see and hear. I intend to get the tool kits and to learn more.” “Enthusiastic and stimulating speaker with tons of ideas!” “Excellent, kept my attention and made me excited to use the content in my OR.” “Knowledgeable, enuthusiastic and engaging.” “Smart, funny and he makes the information interesting. Best speaker at the entire conference, awesome!” “Excellent presentation, thanks so much!” “Very good, enjoyed it tremendously. You spoke my language – thank-you!” “Great material and content!” “Speaks to real world issues involving nurses. Provides great tools to break bad cycles of healthcare worker abuse.” “Excellent presentation, re-energized me to continuing focusing on my employees.”
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VHA West Coast – El Segundo, CA“The Magic of Frontline Leadership”El Segundo, CA, August 26, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Brian knows patient satisfaction and employee satisfaction for today’s market and gives validated, proven techniques & tools to make needed changes.” “If you want your people to be a champion for what you want to be then you must be a champion for what they want to be. Brian was clear and informative.” “Excellent! Well spoken and informative. He was able to provide actual tools and steps for your organization to adapt.” |
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“Winning At HCAHPS”Columbus, Ohio, June 11, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “Motivating, the best examples I have heard yet on HCAHPS improvement initiatives.” “Realistic approach to customer satisfaction. I would like to introduce concepts at Regional Plan Level, nine hospitals currently – at future leadership retreat ” “Practical, reality based guidelines.”
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“The Critical Access Hospital of Choice™”Savannah, GA, October 15, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “High energy, plenty of take away ideas.” “Very good, informative – ideas good to use.” “Well spoken, easy to understand, and concise.” “Excellent presentation, excellent information.” “Brian Lee is enthusiastic, knowledgeable and entertaining. He combines solid ideas with practical application.” “Very good.” “I have heard a lot of speakers in my time. If he is not the best, my memory most be fading.” “Excellent – knowledge, content, articulate, -speaking style mix of humor, serious content. Great ideas, referral tools.” “Speaker was excellent and topic was very relevant to my position and my organization.” “Excellent content and reminder for me to focus on the big picture – quality and satisfaction.” “On target.” “Brian Lee did a great job of communicating the importance of service excellence.”
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“The Accountability Protocol™”Savannah, GA, October 15, 2008FOR ME, THE MOST VALUABLE IDEA I LEARNED AND INTEND TO USE and/ or WHAT I WOULD TELL OTHERS ABOUT THE QUALITY OF THE SPEAKER AND VALUE OF THE CONTENT: “I would tell other people: ‘Your organization can use this!’.” “Accountability holds the real key to improvement and forward movement of the facility.” “I would tell others that he is a great motivation and coach.” “Excellent – knowledge, content, tools – dynamic, articulate, your ‘hands on’ approach – concrete well defined one of the best presentations in my 32 years of management.”
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